Privacy Policy — Halo Ostomy Inc.

Effective Date: 11/14/2025
Website: haloostomy.com

Halo Ostomy (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from haloostomy.com.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to process orders, improve your experience, and operate our business responsibly.

A. Personal Information You Provide

When you make a purchase, create an account, fill out a form, or contact us, we may collect:

- Name

- Shipping and billing address

- Email address

- Phone number

- Payment details (processed securely through third-party providers)

- Order history

Any information you voluntarily share in messages or support requests

We do not store full credit-card numbers. Payments are encrypted and processed by trusted payment partners such as Shopify Payments, PayPal, or other third-party processors.

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B. Automatically Collected Information

When you browse haloostomy.com, certain information is collected automatically, including:

- IP address

- Browser type

- Device type

- Referring website

- Pages visited and time spent on site

- General location (city/region)

- Cookies and tracking technologies

This helps us analyze website performance and improve user experience.

C. Cookies & Tracking Technologies

We use cookies and similar technologies to:

- Save your cart information

- Remember your preferences

- Analyze site traffic

- Improve functionality and security

- Support marketing and retargeting (e.g., ads)

You can disable cookies in your browser settings, but some features may not function properly.

2. How We Use Your Information

We may use your information to:

- Process and fulfill orders

- Provide shipping updates and confirmations

- Respond to customer service requests

- Improve the website and customer experience

- Prevent fraud and secure our website

- Send marketing emails (only with your consent)

- Analyze sales trends and website performance

3. Sharing Your Information

We do not sell your personal information.

However, we may share your information with trusted third parties that help us operate our business, such as:

- Payment processors

- Shipping carriers (USPS, UPS, etc.)

- Email service providers

- Website hosting and analytics partners (Google Analytics)

- Fraud-prevention tools

- Marketing platforms (only if you have opted in)

These service providers only receive information needed to perform their services.

We may also share information if required by law or to protect our rights.

4. Advertising & Analytics

We may use third-party services to help deliver ads or track site usage, including:

- Google Analytics

- Meta/Facebook advertising tools

These platforms may use cookies or device identifiers to provide insights or deliver personalized ads.

You may opt out through your browser settings or through the ad platform’s opt-out tools.

5. Data Security

We take reasonable measures to protect your personal information, including:

- SSL encryption

- Secure payment gateways

- Restricted access to personal data

- Regular security monitoring

While we follow best practices, no website can guarantee 100% security.

6. Retention of Information

We retain order, account, and purchase information as long as reasonably necessary for:

- Legal obligations

- Tax and accounting requirements

- Business operations

- Customer service and warranty support

Marketing preferences can be changed at any time.

7. Your Rights

Depending on your location, you may have the right to:

- Access the personal information we hold

- Request corrections

- Request deletion of your data

- Opt-out of marketing emails

- Limit certain data uses

Request a copy of your stored information

To exercise these rights, contact us at support@haloostomy.com.

Marketing emails always include an unsubscribe link.

8. Children’s Privacy

Halo Ostomy does not knowingly collect or store personal information from individuals under 18.
If you believe a minor has provided us with information, please contact us so we can remove it.

9. International Users

If you access the site from outside the United States, you understand that your information may be processed and stored in the U.S., where data-protection laws may differ.

10. Third-Party Links

Our website may link to external sites.
We are not responsible for the privacy practices or content of third-party websites.

11. Updates to This Privacy Policy

We may update this policy from time to time.
The “Effective Date” will be revised when changes occur.
Your continued use of the site signifies acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Halo Ostomy
Email: support@haloostomy.com