Terms of Service — Halo Ostomy Inc.

Effective Date: 11/14/2025
Website: haloostomy.com

Welcome to Halo Ostomy. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully. If you do not agree with these terms, do not use our site.

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1. Overview

Halo Ostomy (“we,” “us,” “our”) operates an online store offering stoma guards, adhesive accessories, and comfort-related medical products for people with ostomies. These Terms govern your use of haloostomy.com and all purchases made through the website.

2. Eligibility

By using this site, you confirm that you:

Are at least 18 years old, or using the site with the permission of a parent/guardian.

Have the legal capacity to enter a binding agreement.

Will use our products only as intended and described.

3. Medical Disclaimer

Halo Ostomy does not provide medical, diagnostic, or clinical advice.

All products are comfort and protection accessories, not medical treatments. Consult a healthcare professional before changing your ostomy care routine or using any new device.

Use of our products is at your own discretion and risk.

4. Orders & Payment

We reserve the right to refuse or cancel any order for any reason, including:

- Product availability

- Errors in product or pricing information

- Suspected fraud or misuse

You agree to provide current, accurate, and complete payment and shipping information for all purchases.

5. Pricing & Product Information

We make every effort to display accurate product descriptions and pricing.

However, we do not guarantee that information on the site is error-free.

Pricing and product availability may change without notice.

6. Shipping

Shipping timelines shown at checkout are estimates and may vary due to carrier delays or factors outside our control.

Once an order is shipped, risk of loss transfers to the customer.

7. Returns & Refunds

Returns and refunds are governed by our Return Policy, which is part of these Terms and available on our website.

8. User Accounts

If you create an account on haloostomy.com, you are responsible for:

- Maintaining account security

- Keeping your password confidential

- All activity under your account

We may terminate accounts for violations of these Terms.

9. Prohibited Activities

You may not:

- Use the site for unlawful purposes

- Attempt to interfere with security features

- Copy, resell, or exploit any part of the site without permission

- Misrepresent your identity

- Use our content or product designs for competing commercial purposes

10. Intellectual Property

All content on haloostomy.com—including product images, text, designs, branding, logos, and digital materials—is owned by Halo Ostomy and protected by copyright and trademark laws.

You may not reproduce or distribute our content without written consent.

11. Third-Party Links

The site may contain links to third-party websites.

We are not responsible for the content, privacy practices, or actions of third-party sites.

12. Limitation of Liability

To the fullest extent permitted by law, Halo Ostomy is not liable for:

- Any direct or indirect damages resulting from the use or inability to use our products or website

- Health complications arising from improper product use

- Delays, errors, or interruptions in website functionality

Your sole remedy for dissatisfaction with the site is to stop using it.

13. Indemnification

You agree to indemnify and hold Halo Ostomy harmless from any claims, losses, damages, liabilities, or expenses arising from your use of the site or violation of these Terms.

14. Privacy

Your use of the site is also governed by our Privacy Policy, which explains how we collect and use your information.

15. Changes to Terms

We may update these Terms at any time.
The “Effective Date” will be updated when changes occur.
Continued use of the site signifies acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflicts of law principles.

17. Contact Information

For questions about these Terms, contact us at:
support@haloostomy.com